Terms & Conditions Winbox Game – Official Malaysia Platform Terms of Use

By registering an account, logging in, making a deposit, or using any service offered by Winbox Game, you acknowledge that you have read, understood, and agreed to be fully bound by these Terms & Conditions and all other policies published by Winbox Game, including the Privacy Policy and Responsible Gaming Policy.

These Terms & Conditions apply to all users of the Winbox Game platform in Malaysia, whether you access the platform via a web browser, mobile app, or any other device. These terms are a living document and may be updated from time to time – it is your responsibility to review this document periodically.

To register and use Winbox Game's services, you must meet all of the following eligibility criteria:

• Age Restriction: You must be at least 18 years old at the time of registration. Winbox Game takes the protection of minors seriously and reserves the right to request age verification at any time.
• Nationality / Residency: This platform is intended exclusively for users located in Malaysia. Users from jurisdictions where online gambling is prohibited are solely responsible for complying with their local laws.
• One Account Only: Each individual is permitted to hold only one Winbox Game account. Registering multiple accounts to circumvent limits or abuse bonuses is strictly prohibited.
• Personal Account: You must register using accurate and truthful personal information. Accounts may not be registered under another person's name or a corporate entity.
• Not on the Self-Exclusion List: Individuals who have enrolled in a self-exclusion programme are not permitted to register for or use a Winbox Game account.

Winbox Game reserves the right to verify user eligibility at any time and to request supporting documents as required. Failure to provide the requested documents within the specified timeframe may result in account suspension or closure.

Registering a Winbox Game account is free and straightforward. However, there are several important points you need to understand and comply with:

• All information provided during registration – including your full name, phone number, email address, and date of birth – must be truthful, accurate, and up to date.
• You are solely responsible for maintaining the confidentiality of your account password. Do not share your password with anyone, including family members.
• All activity that occurs on your account is your sole responsibility, whether carried out by you or by any third party you have permitted to access the account.
• If you suspect your account has been accessed without authorisation, contact Winbox Game's support team immediately.
• Winbox Game uses two-factor authentication (2FA) for added security. You are encouraged to enable this feature.

Winbox Game offers a variety of safe and convenient deposit methods for Malaysian players. All deposits are processed in Malaysian Ringgit (RM).

• All deposits must be made by the account holder using a payment method registered in their own name. Third-party deposits are not accepted.
• Winbox Game is not liable for any deposit delays or failures caused by third-party issues (banks, eWallet providers) that are beyond our control.
• Winbox Game reserves the right to decline or return any deposit suspected of involving fraudulent activity or money laundering.
• Any taxes or charges imposed by third-party financial institutions are the sole responsibility of the user.

Winbox Game is committed to processing winnings withdrawals promptly and transparently. The following terms govern the withdrawal process:

• Minimum Withdrawal Limit: The minimum amount per withdrawal is RM 30.
• Identity Verification: Your first withdrawal requires successful identity verification (KYC) before it can be processed.
• Withdrawal Methods: Winnings will in most cases be returned to the same payment method used for the original deposit.
• Processing Time: Standard withdrawals (below RM 10,000) are processed within 5–15 minutes. Withdrawals exceeding RM 10,000 may require manual processing within 1–3 business days.
• Bonus Wagering Requirement: Any bonus credit received must meet the applicable wagering requirement before a withdrawal can be processed. Please refer to the individual bonus terms for details.
• Right of Review: Winbox Game reserves the right to place a withdrawal on hold for investigation purposes if any activity is suspected to be in breach of our terms or involves fraud.

Winbox Game offers a range of attractive bonuses and promotions for Malaysian players. All bonuses are subject to the following specific terms:

• One Bonus Per Account: Each type of bonus may only be claimed once per account, per phone number, per IP address, and per device.
• Wagering Requirement: All deposit bonuses are subject to wagering requirements that must be met before withdrawals are permitted. Wagering requirements vary depending on the bonus type.
• Bonus Validity Period: All bonuses have a validity period as stated in their respective promotional terms. Unused bonuses that expire within the validity period will be automatically forfeited.
• Eligible Games: Not all games contribute equally toward wagering requirements. Some games may be excluded entirely from bonus wagering calculations.
• Bonus Abuse Prohibition: Any attempt to abuse the bonus system — including the use of multiple accounts, opposing-side bets, or low-risk strategies clearly designed to circumvent wagering requirements — will result in bonus cancellation and may lead to account closure.
• Right to Modify Promotions: Winbox Game reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Winbox Game offers a wide range of games including online slots, live casino (baccarat, roulette, blackjack), Sports Betting (Malaysia Super League, EPL, badminton, e-sports) and progressive jackpot games. The following general rules apply to all games:

• All games use a Random Number Generator (RNG) system that has been certified by independent international testing bodies to ensure complete fairness and randomness.
• Minimum and maximum betting limits vary by game and category. These limits are displayed within the game interface before you place a bet.
• All game outcomes generated by the Winbox Game system are final and cannot be disputed, except in the case of proven technical failures.
• In the event of a technical disruption or connection issue during an active round, Winbox Game will attempt to resolve the round based on the last data received. If resolution is not possible, the bet will be fully refunded.
• Winbox Game reserves the right to suspend or void any Sports Betting wager if an event is cancelled, postponed, or takes place under exceptional circumstances.

The following actions are strictly prohibited on the Winbox Game platform and may result in account closure and forfeiture of balances:

• Registering multiple accounts or using another person's account.
• Bonus abuse through manipulative betting strategies.
• Use of automated software (bots), manipulation tools, or any unauthorised technical means to alter game outcomes.
• Collusion between players to gain an unfair advantage.
• Money laundering – using the platform to process funds derived from illegal activities.
• Providing false information during registration or the KYC process.
• Threats, harassment, or abusive language directed at Winbox Game staff or other players.
• Any attempt to hack, compromise the security of, or disrupt the operations of the Winbox Game platform.

Winbox Game takes the protection of our players' personal data seriously, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our platform, you consent to the collection and use of your personal data as described in our Privacy Policy.

• Your personal data is collected solely for the purpose of operating Winbox Game's services, including account verification, transaction processing, and fraud prevention.
• Winbox Game will not sell or share your personal data with third parties for marketing purposes without your consent.
• You have the right to access, correct, or request the deletion of your personal data by contacting our support team.
• All data is stored on secure servers with SSL 256-bit encryption.

For more information, please refer to Winbox Game Privacy Policy our complete.

Winbox Game is fully committed to the principles of responsible gaming. We provide a range of tools to help players manage their activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings.
• Session Time Limit: Limit the amount of time you spend on the platform within a given period.
• Forced Break: Use the "Break" feature to suspend access to your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: If you feel that gambling is becoming a problem, you may apply for permanent self-exclusion. Excluded accounts cannot be reinstated.
• Professional Support: If you or someone you know needs help, contact Talian Kasih: 15999 (free, 24 hours).

For more information about our responsible gaming programme, please visit the Responsible Gaming.

To the fullest extent permitted by applicable Malaysian law, Winbox Game and its affiliates shall not be liable for:

• Any financial losses incurred through the use of the platform, including betting losses.
• Service disruptions due to system maintenance, technical issues, or events beyond our control (force majeure).
• Any decisions made by players based on information available on the platform.
• Indirect, consequential, or multiple damages under any circumstances.

Winbox Game's maximum total liability to any user under any circumstances is limited to the net deposit amount made by that user in the 30 days preceding the claim.

Winbox Game reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Players will be notified of material changes via in-platform notifications or their registered email.

Continued use of the Winbox Game platform after any amendments take effect will be considered acceptance of the updated terms. It is your responsibility to review this page periodically for any changes.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, that provision shall be deemed removed without affecting the validity of the remaining provisions.

Contact Us: For any enquiries regarding these Terms & Conditions, please contact Winbox Game's support team at support@winboxgame.bet or via our platform's live chat, available 24/7.