Winbox game respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy clearly explains how we collect, use, store, and safeguard your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
This Privacy Policy is written in Bahasa Melayu for the benefit of Malaysian players. By using the Winbox Game platform, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our platform.
Winbox game ("we", "platform") is committed to protecting the privacy and security of the personal data of all players and visitors to our platform. This Privacy Policy details the data collection, use, storage, and protection practices carried out by winbox game.
This Privacy Policy applies to all personal information collected through the Winbox Game platform, including the website at winboxgame.bet, mobile app, email communications, live chat, and any other digital touchpoints between you and Winbox Game.
We operate in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia which is the principal legislation governing the collection and use of personal data in Malaysia. Winbox Game also adheres to guidelines issued by the Department of Personal Data Protection Malaysia from time to time.
Our Core Principles: Winbox Game collects only the data necessary for platform operations, never sells player data to third parties for marketing purposes, and always puts the security of your information first in every technology decision we make.
If you have any questions about this Privacy Policy or how we handle your personal data, please do not hesitate to contact our Data Protection Officer at support@winboxgame.bet.
Winbox Game collects various types of personal data depending on the nature of your interaction with our platform. The following are the categories of data we may collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identification Data | Full name, date of birth, MyKad number | Identity verification (KYC) |
| Contact Data | Malaysian phone number, email address | Communication & account security |
| Financial Data | Bank account number, transaction records (RM) | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Security & fraud prevention |
| Usage Data | Game records, betting history | Personalise experience & support |
| Location Data | General location based on IP | Regional regulatory compliance |
We do not collect sensitive data categories such as health information, religious beliefs, political opinions, or criminal records, unless required by law.
Winbox Game collects your personal data through several key channels:
Winbox Game uses collected personal data solely for legitimate purposes necessary to operate the platform. The following are the primary purposes for which your data is used:
Legal Basis: Winbox Game processes your personal data on the basis of (i) your consent given at registration, (ii) contractual necessity to provide our services, (iii) our legitimate interests in operating a safe business, and (iv) applicable legal obligations.
Winbox Game does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, under the following limited circumstances, we may share your data:
Every third party we work with has signed a data processing agreement requiring them to protect your information to the same standards as Winbox Game.
Winbox game invests heavily in security infrastructure to ensure your personal data is always protected. Our security measures include:
In the Event of a Data Breach: In the event of a data breach involving your personal data, Winbox Game will notify you and the relevant authorities within the timeframe required by PDPA 2010, and will take immediate steps to limit any damage.
Winbox Game retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required under Malaysian law. Our general data retention guidelines are as follows:
| Data Type | Retention Period |
|---|---|
| Active account data | For the duration of active account |
| Financial transaction records (RM) | 7 years (legal requirement) |
| KYC documents & identity verification | 5 years after account closure |
| Customer support communication logs | 3 years |
| Technical & security log data | 12 months |
| Cookie & web analytics data | 13 months |
Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a Winbox Game user have the following rights regarding your personal data:
To exercise any of the rights above, submit a written request to support@winboxgame.bet stating the right you wish to exercise and the required identity verification details.
Winbox Game uses cookies and similar technologies to enhance the user experience and analyse platform performance. The following are the types of cookies we use:
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality or performance of the Winbox Game platform. We do not use third-party cookies for any third-party advertising purposes.
Winbox game takes the protection of children and minors extremely seriously. Our platform is not intended for individuals under the age of 18 and we do not knowingly collect personal data from them.
Winbox Game reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. All material amendments will be communicated to you via:
Continued use of the Winbox Game platform after any amendments take effect will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Winbox Game handles your personal data, please reach us through the following channels:
If you are dissatisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia (JPDP) through their official website or by contacting their office in Putrajaya.
For a Safer Platform Experience: Always log out of your winbox game account when you are done, never share your password, enable 2FA, and contact us immediately if you suspect any unauthorised activity on your account.
Under Malaysia's PDPA 2010, you have full rights over the personal data we hold about you. Here is a simple summary of those rights.
You have the right to know what personal data Winbox Game holds about you. Submit a data access request and we will provide a copy within 21 working days. No fee is charged for the first request each year.
If any of your personal data in Winbox Game's systems is inaccurate or outdated, you have the right to request immediate correction. Updates can be made directly in your account profile settings or through our customer support.
You may request the deletion of your personal data upon closing your winbox game account, subject to legal retention requirements (e.g., transaction records in MYR must be retained for 7 years under Malaysian law).
You may withdraw your consent to data processing for specific purposes — such as marketing communications — at any time. An easy unsubscribe option is available in every promotional email from Winbox Game or via your account settings.
Winbox game supports data portability – you may request your personal data in a structured format (such as CSV or JSON) for transfer to another service provider. Requests are processed within 30 days.
If you are dissatisfied with how winbox game handles your data, you have the right to lodge a formal complaint with the Department of Personal Data Protection (PDPA) Malaysia or to pursue appropriate legal action.
We invest in the best technologies and processes to safeguard the privacy and personal data security of every Malaysian player.
Winbox game operates in full compliance with Malaysia's Personal Data Protection Act 2010. All data collection and usage processes have been reviewed by privacy law experts to ensure compliance.
PDPA CompliantWinbox Game player data is stored in high-grade data centres with strict physical and digital controls. Our servers are protected by multi-layered firewalls, intrusion detection systems, and continuous threat monitoring.
Enterprise SecurityNot all Winbox Game staff have access to player personal data. We operate on a "need-to-know" basis — only staff who genuinely require access to carry out their duties are permitted.
Need-to-KnowWinbox Game player data is automatically backed up daily to a secure, separate location. Our disaster recovery system ensures service continuity and data protection even in the event of a system failure.
Daily BackupWinbox Game conducts regular independent security audits by third-party cybersecurity firms. This ensures our systems consistently follow industry best practices and remain free from known vulnerabilities.
Third-Party AuditThe Winbox Game system automatically detects suspicious login activity — such as sign-ins from new devices or unusual locations — and sends you an immediate alert via SMS or email.
Real-Time AlertWinbox Game is fully committed to protecting your privacy. Play with peace of mind — your data is never sold, your experience is always secure, and our support is available 24/7 in Bahasa Melayu.